Complying to the law is an integral part of how we conduct business. 

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If you are unhappy with our service, have any complaints, or would like to request a copy of our Complaints Management Framework, please send us an e-mail to:

 

 merrimanconsultants2@mweb.co.za

 

 

We will confirm receipt of your complaint within 48 hours, and we will endeavor to resolve your complaint within 6 weeks.

 

 

If you are unhappy with the outcome of your complaint you can revert your query to the Ombudsman at :

 

P.O. Box 41

Menlyn Park

0063    

info@faisombud.co.za 

012 762 5000

086 066 3274

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• For a copy of our PAIA manual, please contact merrimanconsultants2@mweb.co.za.

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• To request access to a record, please email this form to: merrimanconsultants2@mweb.co.za.

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• JH Hagen Beleggingsdienste BK (FSCA 18965), Jan Hagen (FSCA 7148) or Merriman Consultants (FSCA 19041) will send a response with this form to confirm the outcome of your request and fees payable.

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More compliance documents:

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• THE PROTECTION OF PERSONAL INFORMATION ACT CUSTOMER PRIVACY NOTICE​

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• CONFLICT OF INTEREST MANAGEMENT POLICY​

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• WEBSITE DISCLAIMER

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